1. Eligibility for Returns

We accept returns for most items purchased on ThomPickleball.com under the following conditions:

• Items must be returned within 30 days of receipt.
• Items must be unused, in their original condition, and in the original packaging
• Products must not be final sale items, such as sale items, clearance items, or gift cards.
• Return shipping fees are the responsibility of the customer unless the return is due to an error on our part

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Personalized or custom items
• Items marked as final sale or clearance
• Used or damaged products

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Contact Email] with your order number and the item(s) you wish to return. Our team will provide you with return instructions and a return authorization.
2. Prepare the Return: Pack the item securely in its original packagin. Please include the original receipt or proof of purchase.
3. Ship the Return: Send the item to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Return Confirmation: Once we receive your return, we will inspect the item and process your refund or exchange, if applicable. You will receive a confirmation email when your return is processed.

4. Refunds

After we receive and inspect your returned item, we will process your refund to the original payment method. Please note the following:

• Refunds will be issued within 7-10 business days of receiving the returned item.
• Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.
• If your return is approved, the refund will be for the purchase price of the item(s) minus any shipping costs incurred.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability. In some cases, you may need to return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Contact Email] with a description of the issue and a photo of the damaged product. We will provide you with a return shipping label and process your refund or exchange at no additional cost.

7. Lost or Stolen Items

We are not responsible for lost or stolen items during the return process. Please ensure that your return package is sent via a trackable shipping method. If your return is lost or damaged in transit, we recommend filing a claim with the carrier.

8. International Returns

If you are returning an item from outside the United States, please contact our customer service team for return instructions. International customers are responsible for all return shipping costs, customs duties, and taxes. Please note that international returns may take longer to process.